Wellbeing marketplaces include regulated and non-regulated professions. The correct check depends on what the person claims to be and what service they offer.
Separate identity from qualification
An identity check establishes who the person is. It does not prove a professional licence, specialist competence or permission to provide a regulated service. Each claim needs its own evidence.
Identify the relevant authority
For regulated care, look for the statutory or recognised register in the professional's jurisdiction. For coaching or another non-regulated role, a reputable credentialing body may show training and ethical commitments without turning the role into healthcare.
Match the credential to the service
A real qualification can still be irrelevant to the service being advertised. Check subject, level, issuer, status and location. Additional credentials do not automatically expand a person's scope beyond the rules attached to each role.
Check dates, spelling and jurisdiction
Compare the profile name with the register, look for expiry or renewal information and confirm where the person may practise. Ask about a mismatch instead of filling in the gap yourself.
Understand what BYOU labels mean
BYOU approves public profiles after reviewing identity and submitted marketplace information. A credential is described as checked only when that specific credential has been reviewed. Professionals remain responsible for accurate, current information.
Questions people ask before booking
Does verified mean licensed?
Not necessarily. Verification can refer to identity, profile review or a specific credential. Read the exact label and check the profession's requirements in the relevant jurisdiction.
What if there is no public register?
Ask for the issuing organisation and evidence that can be checked directly. Also assess scope, insurance where relevant, ethics, complaints arrangements and whether the service itself is regulated.
Can BYOU guarantee a professional outcome?
No. Verification improves transparency but cannot guarantee fit or results. Read the service information, ask questions and choose support appropriate to your needs.
Official guidance used for this article
This guide provides general information and does not diagnose, treat or replace professional medical advice. BYOU is not an emergency or crisis service.