Customer support
Conseiller en Accompagnement Étudiant & Bien-être Professionnel de la relation client et diplômé en Sciences Humaines et Sociales, j'accompagne les élèves et étudiants dans la réussite de leurs projets académiques et leur épanouissement personnel. Grâce à une écoute active et bienveillante, j'aide les jeunes à surmont
Tekst van de professional in de oorspronkelijke taal (niet opgegeven). De taal van een sessie staat apart vermeld.
Professional ProfileI am a customer-relations professional and a native French speaker based in Ouagadougou, Burkina Faso. I bring over two years of experience helping clients understand their needs and guiding them toward suitable solutions by phone and in writing. I am currently seeking a Training Advisor role to support students with their study projects through inbound contacts. Professional ExperienceFreelance Interpreter & Data Processing (06/2025–Present):I provide remote French/English interpreting and translation services. I analyze case files and write structured reports for Orange Money merchant accounts within set deadlines. FTTX Sales Coach / Customer Relations Officer at Orange Burkina SA (06/2023–06/2025):I managed a client portfolio by phone and in person, offering personalized advice and proposing tailored solutions. I handled multichannel requests and disputes, ensuring rigorous case follow-up through to full resolution. I trained and coached new team members on customer advisory, listening, and retention techniques. Customer Experience Intern at Orange Burkina SA (12/2022–06/2023):I welcomed French- and English-speaking clients in person and by phone regarding internet and fiber-optic services. I processed identification and subscription files under strict time constraints. Education & LanguagesEducation:I am pursuing a Master's Degree in Project Management at Université Libre du Burkina (2025–Present). I hold a Bachelor's Degree in Humanities and Social Sciences from Université Libre du Burkina (2023–2024) and a Baccalauréat from Lycée Bogodogo (2020–2021). Languages:My native language is French, and I am fluent in English in both spoken and written forms. I possess basic notions of Dioula and Mooré. Leadership & Community InvolvementI served as President (2024–2025) and Deputy Secretary General (2023–2024) of the Association of Malian Students and Trainees in Burkina Faso (AESMO), where I supported students with administrative processes and projects. I volunteered with the Orange Burkina Foundation. I served as a United Nations Online Volunteer acting as a Communications Officer for CAF/UNDP.
Students and Pupils: You support students with their study projects, educational transitions, and administrative processes, drawing from your leadership experience within student associations like AESMO and your focus on student guidance. Clients and Customers: You guide clients by managing multichannel requests, providing personalized advice, and resolving complaints or disputes by phone and in person. French- and English-Speaking Clientele: You assist a diverse, bilingual clientele with technical inquiries, internet, and fiber-optic services. Merchant Accounts and Individuals: You supp
1. Warm Welcome & Setting the Space (5–10 mins):
Establish an empathetic, confidential environment. Introduce yourself, review the session's purpose, and encourage the student to share openly without fear of judgment.
2. Exploring Needs & Current Challenges (20 mins):
Use active listening to understand their primary stressors—whether it's academic project deadlocks, administrative hurdles, or feelings of overwhelm.
3. Clarifying Goals & Desired Outcomes (15 mins):
Identify what success looks like for them by setting clear, realistic targets for their academic work and mental wellbeing.
4. Action Plan & Next Steps (10–15 mins):
Co-create a structured, manageable plan with 1–2 immediate action steps for the week ahead, and discuss how future support packages can keep them on track.
You feel overwhelmed by academic pressure: You are struggling to balance coursework, study deadlines, and your personal well-being. You need structured guidance on a project: You have an academic assignment, research project, or administrative goal but feel stuck and don't know where to start. You want a safe, non-judgmental space to talk: You need someone who listens with empathy and helps you process stress and build confidence. You prefer a personalized, step-by-step approach: You are looking for clear, practical action plans tailored to your specific situation rather than generic advice. You want support in English or French: You are seeking bilingual guidance to help you navigate academic or professional challenges comfortably in either language.
You require clinical mental health treatment: You are seeking medical diagnosis, psychotherapy, or psychiatric intervention for severe clinical conditions (as my service provides empathetic guidance, academic support, and well-being coaching rather than medical therapy). You are looking for someone to do the work for you: You expect your academic assignments or administrative projects to be written or completed on your behalf, rather than working collaboratively to build your own skills and confidence. You want immediate, overnight results: You are seeking a quick fix rather than engaging in a structured, step-by-step process that requires personal effort and consistency. You are not open to taking active steps: You prefer a purely passive discussion and are not ready to commit to small action points between sessions to achieve your goals.
A compassionate, confidential guidance and active-listening service dedicated to helping pupils and students navigate academic pressures, personal challenges, and transitional stressors. Active Listening & Safe Space: Providing a supportive, non-judgmental environment where students can freely expr
Tekst van de professional in de oorspronkelijke taal (niet opgegeven). De taal van een sessie staat apart vermeld.
€ 21,43
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