Before you book
Check the service details, time, price and any cancellation information shown before payment. Confirm only when those details work for you.
If plans change
Open your BYOU bookings to review the appointment and available cancellation action. Eligibility can depend on the confirmed booking details and timing.
Refund route
When BYOU approves a refund for a card payment, it is returned to the original payment method. Your bank or card provider controls when the returned amount becomes visible.
Need help?
Contact info@byouimpact.org with the booking reference and the email address used for the booking. Do not send full card or bank details.